FAQ’S

• What is a decoration rental company?
• How do I place an order for rental items?
• What is required to reserve my rental items for my event date?
• What happens if I lose an item or it gets lost?
• Can I make changes to my order after I have already paid the deposit?
• Do you offer delivery and retrieval services?
• Can I pick up and return my rental items from your warehouse to avoid added fees?
• Do you offer set up services?
• Do you offer tear down services?

1. What is a decoration rental company?

We provide high quality decorations for weddings and other special occasions. We have a large selection of items in different styles to make your event vision come to life! While weddings are our specialty, we are happy to rent our items for your shower, anniversary, birthday, or any occasion that calls for a celebration.

2. How do I place an order for rental items?

We want to make it easy on you! That is why we have two different options for you. If you already know what you want you may utilize our Wishlist and simply hit submit and then you will receive an estimate from us. If you decide to reserve the items we will contact you to get all the details about your event. Our goal is to help make your event successful so getting to know you is important to us! The second option you have is to schedule an in-person 1 ½ hour consultation at our warehouse. You can bring all your Pinterest and Instagram inspiration with you and we will pull from our inventory to bring your vision to life. Initial consultations are complimentary and require an appointment.

3. What is required to reserve my rental items for my event date?

In order to reserve your items we require a non-refundable deposit that is 50% of the total cost of your rental items. We also require a signed contract by the person who is financially responsible for the rental items. The remaining balance is due 14-days before your scheduled event date.

4. What happens if I lose an item or it gets lost?

For any items that are not returned or are returned damaged, we charge the full amount it costs to replace the item. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair.

5. Can I make changes to my order after I have already paid the deposit?

You can make any changes up to 14 days before your event as long as they are of equal or greater amount that was initially agreed upon. Please note we often have multiple events scheduled on the same day. Item availability cannot always be guaranteed and is first come first serve.

6. Do you offer delivery and retrieval services?

For an added fee, we offer delivery and retrieval for all of our items able to be transported in small containers. This includes centerpiece items, dessert displays, florals/greenery, table runners and drapery, etc. Larger items including tables, arbors, and whiskey barrels require a truck and/or trailer and availability of extra help on our end with transporting and lifting heavy items. Delivery of these items is based on our availability and is very limited. Our preference is for larger items to be picked up at our warehouse by the customer.

Retrieval of all rental items will be 1-2 days after your event. We do not offer retrieval the night of your event after it is over.

**Requests for deliveries and retrievals must be made at the time your reservation is made because we cannot guarantee availability. Designated times and location of delivery and retrieval MUST be established no later than 14 days before your event.

**Fees for delivery and retrieval vary and are based on size of the order, travel distance to and from the venue, and time to load and unload items. Each estimate will have a custom delivery and retrieval fee.

7. Can I pick up and return my rental items from your warehouse to avoid added fees?

Absolutely! Prior to your arrival all rented items will be cleaned, counted, and packaged in easy to transport containers. We will help you load them and require you to provide the appropriate vehicle to transport. It is recommended that you bring a truck or SUV with plenty of space to accommodate several containers. For picking up Arbors, Backdrops, Tables, and Whiskey Barrels you will need to bring a truck and/or trailer depending on the size of your order. You will also need to bring straps for securing items onto a trailer or truck. Arrangements must be made for customer pick up at the time of rental item reservation and will be based on mutually agreed upon dates and times. Standard pick up is 1-2 days prior to your event. If you need your items sooner, just let us know. We strive to be as flexible as possible!

8. Do you offer set up services?

Yes! You have the option to add set up services to your order for an added fee based on size of your rental order and travel distance to your venue. If this is your preference, you can leave the work to us and we will set everything up for your big day!

9. Do you offer tear down services?

At this time we do not offer tear down services. All items must be placed back in their original packaging and containers. When we arrive to pick up 1-2 days after your event they must be boxed up and ready to go.

**All policies are explained in greater detail in the Rental Agreement. We recommend you to thoroughly read over the rental agreement prior to signing it/ reserving your rental items.